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We will be back for you from 19.10.2022! Book your winter vacation now!

Cancellation Policy

PLAN YOUR HOLIDAYS SAFELY AND WITHOUT WORRY!

In the event that you cannot start your planned holiday, we recommend that you take out travel cancellation insurance from our partner Europäische Reiseversicherung. Our partner has adapted the services to the new situation. Cancellation cover also in the event of COVID-19 illness despite the pandemic status . 

Further information on the policies:  Hotel Storno Premium  /  Hotel Storno Plus

Our general cancellation policy will apply again for stays from October 2022

  • Errors and mistakes excepted. According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings.
  • Our general guidelines are based on the Austrian hotel contract provisions.

 

  • In the event of a cancellation/change up to the  42nd day before arrival  , this is  free of charge  and in the event of a cancellation/change between the  42nd day and the 21st day before arrival  ,  50%  of the total price (deposit) is due.
  • In case of cancellation/change between the  21st day and the 7th day before arrival  ,  70%  of the total price will be charged.
  • In the event of a cancellation/change from the  7th day and no arrival  ,  100%  of the total price will be charged.
  • The cancellation conditions are independent of whether the canceled rooms can be rented again in whole or in part.

 

  • 50%  of the total price is agreed as an  advance payment  after the reservation  .
  • Please note that other and mostly stricter cancellation conditions apply to bookings via third-party portals (no direct bookings). In the event of a cancellation/changes, the agreed cancellation costs of the third-party portal will be charged.
  • In the event of an early departure or late arrival (in the event of illness, accident, etc...) of your holiday, the unused booked days will always be charged at 100%.
  • In the event of a no show (non-arrival), all booked services will be charged at 100%.
  • Book your cancellation insurance right away to cover your cancellation costs in the event of an accident, illness (including Covid-19) or other obstacles!



If our company or the ski area has to be closed due to an official requirement, the deposit will be refunded 100%.

For bookings in summer 2022 (stay in June to September)  , the following relaxed cancellation policy still applies

  • Errors and mistakes excepted. According to Directive 2011/83/EU of the European Parliament, Article 16, the 14-day right of withdrawal does not apply to hotel bookings.
  • Free cancellation up to 15 days before arrival.
  • For cancellations in the last 14 days before arrival, we will charge you 70% of the price of the stay.
  • In the case of non-arrival (NoShow), the total amount is due.
  • In the event of late arrival or early departure, we will charge the entire price booked.
  • The cancellation conditions are independent of whether the canceled rooms can be rented again in whole or in part.
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  • 50%  of the total price is agreed as an  advance payment  after the reservation  .
  • Please note that other and mostly stricter cancellation conditions apply to bookings via third-party portals (no direct bookings). In the event of a cancellation/changes, the agreed cancellation costs of the third-party portal will be charged.
  • In the event of an early departure or late arrival (in the event of illness, accident, etc...) of your holiday, the unused booked days will always be charged at 100%.
  • In the event of a no show (non-arrival), all booked services will be charged at 100%.
  • Book your cancellation insurance right away to cover your cancellation costs in the event of an accident, illness (including Covid-19) or other obstacles!


If official regulations require our company to be closed, the deposit will be reimbursed 100%.

Aktualisiert/Update: 3. April 2022

Reserve your holiday with us now!

Haus Rehwinkl

Seestraße 17
6450 Sölden
AUSTRIA, TIROL

T    +43 5254 2278
F    +43 5254 2278 22
M    info@rehwinkl.at

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