Check-in: from 2:00 p.m. to 7:00 p.m.
Check-out: from 7:30 a.m. to 10:00 a.m

So that you don't lose valuable vacation time filling out forms at reception, please fill out our online check-in form before your arrival. In this way, your on-site registration is quick, easy and reduced to a minimum of time.
You will receive your access data with the booking confirmation and/or a few days before your arrival with the arrival information.

Please contact us as soon as you know that you will be arriving in Sölden after 7 p.m. 
Telephone: +43 5254 2278 or Whatsapp message or by mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
You get there more information about your late check-in.

No, but you can store your luggage in the house and pick it up later.

After consultation/registration and availability yes, otherwise you can store your luggage and/or change your clothes and use the day as a vacation day.

Yes, but breakfast is not included in the price as standard. Except in your personal offer, it is priced separately.
Cost per person/per day 15 euros. Can be booked by arrangement. On the day of arrival until 5 p.m. and for each day individually.  

If you wish, you can order bread for your own breakfast (except for Sundays; subject to a fee). Closing date for orders: 5:00 p.m. the day before

From 7.30 a.m. to 9.30 a.m. you can enjoy a healthy and rich breakfast buffet.

Please note that the large selection at the breakfast buffet is only intended for consumption in the breakfast room and not for on the go. We would be happy to prepare a packed lunch for you for an additional charge and prior notification.

Free car parking spaces are available. Small buses or trucks or sprinters/campers etc. cannot park with us.
One parking space is available for each room. Additional car parking spaces are not available and in exceptional  cases only possible  with prior agreement.
Please park in the marked spaces to save space.

Yes, NEW from summer 2022 the Ötztal Inside Summer Card will be included in the room price.
For more information and services, visit our Inside [Summer] Card page . 

If you make a reservation direkt in our house (website booking or e-mail), a deposit of 50% of the travel sum is due by bank transfer. The remaining payment is made on site at check-in.

We offer the following  payment options  on site:  Cash (Euro), EC/Maestro/bank card or credit card (Visa, Mastercard only) . 
We do not accept foreign currencies. 
Bank  transfer in advance  is also possible.

Please understand that you can only pay for additional services such as the thermal bath tickets and the bread bill in the apartment in cash.

If you make a reservation direct in our house, a  deposit of 50% of the travel sum  is due by bank transfer. 
The remaining payment is made on site at check-in.

We offer the following payment options on site: Cash (Euro), EC/Maestro/bank card or credit card (Visa, Mastercard only). 
We do not accept foreign currencies. 
Bank transfer in advance is also possible.

Please understand that you can only pay for additional services such as the thermal bath tickets (Aqua Dome) and the bread bill in the apartment in cash.

No, the kitchen is only available in the apartment.
In the basement of our house there is a kettle and a small fridge available. 
Plates, cups, cutlery and tea are also available there free of charge.

Yes, for a deposit of EUR 20 per bathrobe you will receive a bathrobe for the duration of your stay. When you return the bathrobe, you will get the deposit back.

No, dogs and other pets are not allowed in our house.

Yes, we have our own sauna and infrared cabin with relaxation room. 

Opening times:

in winter: 4:00 p.m. until 7:30 p.m. (closed on Saturday & Sunday).
in summer: closed
in autumn: by appointment until 07:30

Yes, a ski bus runs 4x in the morning to the Gaislachkoglbahn and 4x in the afternoon back to the house. Except on Saturdays: 2x mornings, 2x afternoons
The bus stop is directly at the house parking lot. (50m from the house).

A detailed timetable is available in the building or here .
Important information: This ski bus usually only runs after the opening of the winter ski area.

You can walk about 10 minutes from our house and then come to the exit (No. 21+22) that leads to the Giggijochbahn. Either you take this exit to the train station or you use the bus (village bus Leite).
This bus also runs 4 times in the morning and 4 times in the afternoon to the Giggijochbahn. Exact timetable available in the house.

There is a footpath to the center, this will take you to the center in about 10 minutes. The Zentrum Shuttle (inclined elevator) is also available to you free of charge. In winter open from 08:30 to 22:00 or 24:00. In summer from 08:30 to 18:00 or 21:00.
The mountain station of this cable car is about a 5-minute walk from us.

Yes, our free WiFi (max. 10 GB for security reasons) can be used throughout the house (except for the sauna area).
If you need more than 10GB, we will charge you for that.

No, but you can buy the ski pass online at  www.soelden.com  or at the cash desks of the Gaislachkoglbahn or Giggijochbahn or in (almost) every sports shop in Sölden.

Now NEW ONLINE SKI TICKET SHOP SÖLDEN

Please note that  from  November 19th, 2020 the Bergbahnen Sölden and the Obergurgl lift company will introduce a new ski pass price system, "Dynamic Pricing".

Dynamic Pricing - The sooner the cheaper!
From the coming winter season 2020/21 there will be a new ski pass price system for the Sölden + Gurgl ski areas.
The prices for the ski passes are no longer fixed as before, but depend on the season, the date of purchase and demand.
According to the motto  "The sooner the cheaper!"  the new dynamic price model offers attractive prices (up to  – 20% ) in advance
and rewards those who secure the desired ski passes in the online ski ticket shop weeks or months in advance.
All information and the Sölden online ski ticket shop can be found at: https://soelden.com/tickets

With your booking you accept our  cancellation conditions.  
50% of the total price is agreed as an advance payment after the reservation.

Free cancellation is possible up to 42 days before arrival.
If the ski area is closed in winter due to Covid-19 or the national borders are closed and arrival is not possible for this reason, cancellation is also possible free of charge.

In the event of cancellation from 42 days to 21 days before arrival, 50% of your deposit will be charged as a cancellation fee.
Between the 21 days and the 7 days before arrival, 70% of the total price is due.
If you cancel less than 7 days before arrival and if you do not arrive, an amount equal to the total price will be charged. 

Changes and cancellations will only be accepted in writing.
The date of receipt of your written cancellation (e-mail) is decisive.

We recommend that you  book cancellation insurance  to be on the safe side.

In general, free cancellation is possible up to 42 days before arrival.
If the ski area is closed in winter (on your booked holiday date) due to Covid 19 or the national borders are closed and arrival is not possible for this reason, you can also cancel free of charge at any time. In these cases the deposit will be refunded  to you .

In the event of cancellation from 42 days to 21 days before arrival, 50% of your deposit will be charged as a cancellation fee.
Between the 21 days and the 7 days before arrival, 70% of the total price is due.
If you cancel less than 7 days before arrival and if you do not arrive, an amount equal to the total price will be charged. 

Changes and cancellations will only be accepted in writing.
The date of receipt of your written cancellation (e-mail) is decisive.

Since cancellation due to illness (from 41 days before arrival) is not free of charge, we recommend that you  book cancellation insurance to protect yourself.

No.

If a closure of our company is required by an official requirement, the deposit will be refunded 100%.